Louisville Chrysler Jeep Dodge Ram is a Bad Dealer




Submit your Story


Story 1

On 7/14/2016 I bought a Used 2007 Chrysler Pacifica limited from Louisville Chrysler Jeep Dodge Ram, after searching for two weeks to locate this make and model, as it fits my needs and wants. Chrysler stopped making the Pacifica in 2008 and did not resume until the 2016 model year. I had purchased a used 2004 Chrysler Pacifica (from a used car lot) with 85267 miles 5 years ago that now has 275000 plus miles on it and it has provided outstanding service so I wanted to replace it with the same make and model vehicle. I am retired on a fixed income and cannot afford the new 2016 model so I was searching for a 2007 or 2008 with low mileage to replace my current car.

On the drive home after my purchase the check engine light came on. The next morning I took it to my local repair shop to find out what the code was and to have it repaired. I did not go back to the dealer as he is 30 plus miles away. The code was simple it said that I had a bad gas cap which I had replaced. While there I had the shop check the engine and transmission. I had some clunks and rough shifts on the way home and since the light came on I wanted to know if I faced other problems. They found that I had a motor and a transmission mounts that were broken and needed replaced. I made an appointment for Monday 7/11/2016 to have them replaced.

After the mounts were replaced i was driving in traffic I felt some further rough shifts and some shuttering or shaking between 40 and 50 miles per hour when the transmission was not under strain as in easy light traffic driving. To be sure what was going on I took the vehicle to a known and well reputed transmission shop in Louisville to have the transmission diagnosed. On 7/13/2016 the transmission was checked and I was informed that the transmission did truly have a problem and that the repairs would cost me $3000. 00 to $3,500.00 in that transmission shop to repair or replace the transmission. This is 1/2 of the full purchase price of the vehicle!

I went to the dealership on 7/13/2016 to speak with the Used Car manager that I had dealt with on the purchase. The car was by now in better sales condition than when I made the purchase.

I had put less than 500 miles on the car. The Used Car manager asked me what I expected him to do about the problem. I said I would like the transmission repaired. He then stated that the company would not make the repair to the transmission. I asked him to take the vehicle back and refund my purchase price (I had paid for the deal in cash). He stated they were not in business to give money back on a deal or take cars back and asked what I expected. I stated I wanted the car repaired or my money back. He said the best he could do was to trade cars of equal value but did not have the same year, make, and model that I purchased. He said he had a 2004 Pacifica model that I could buy. I said that I didn’t want a different model or older car. He then suggested that I buy and after-market additive that would hide the rough shuddering shifts. He then said there was nothing he could do and went back to the paperwork busying himself to dismissing me.

I went to Louisville Chrysler Jeep Dodge Ram as that was the only Used Pacifica Limited with decent mileage listed in the Louisville area and I thought a New car dealership would have more concern for their reputation. I realize that any used car you buy will have some problems and that it is something you can expect and that the dealer can't be expected to make repairs on a used vehicle as they would with a new vehicle. My problem is that I feel this vehicle had problems that were known or should have been known and repaired before it was presented to the public as a "Certified Used Car".

I have not been able to contact the previous owner. The Used car manager told me he couldn't give me the name or information as it was an invasion of the previous owner’s privacy. Before I bought the car they had showed me a "Carfax" that said there were no issues with the vehicle. I have found an owner on the internet by using the serial number but have been unable to reach them yet.

So I will state that it is “Buyer Beware” when dealing with Louisville Chrysler Jeep Dodge Ram. I am posting this before I make my complaint to Louisville Automobile Dealers Association and the Better Business Association and contacting a Lawyer.

Well it is now 8/3/2015 and the Gas Cap warning light and the check engine light have been coming on again. Went to repair shop and it is a canister connected to the fuel system that is bad and now another $262.00 are going into this lemon I am stuck with.

Since purchase I have paid for these repairs and face more!

Gas cap $25.00 Wheel balance $35.00
Motor and Transmission Mounts $350.00
Now this canister $262.00
Looking at Transmission repair of $3000.00 to 3500.00

Up to today I have received no support from the selling dealership. Nor have I had the salesman call to see how I was doing with my purchase.

Most of these items should have been noticed by the dealer as the check engine light comes on after about 30 miles after erasing the code on the computer and the Gas Cap warning comes on when the car is started. I believe the dealer’s people knew that most of these faults existed yet put the vehicle on the lot for retail. You go to a "New Car Dealership"; not a "Used Car Lot" expecting that you will be treated honestly, that a New Car Dealership would want to keep a good reputation. Either this dealership does not have that ethic or some of the people working there are trying to hide their mistakes.

Looks like I am in for a rough ride.

I would highly NOT recommend buying from this dealership.